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A message to our customers about Coronavirus 

As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.

As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.

Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.

We have also enforced strict hygiene procedures across every aspect of the sales and service journey. 

Sales

  • Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
  • Customers have the option to test drive a car alone, with no staff member present.
  • We are implementing virtual test drives and product presentations to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
  • We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
  • We have extended our Online Enquiry team's hours from early morning to late evening, seven days a week (including Public Holidays) to answer any questions about sales, finance, parts, and service.

 Service

  • We are introducing steering wheel and gear shifter wrapping.
  • Vehicle keys are being placed in plastic zip-lock bags.
  • Our courtesy bus will cease operation due to social distancing regulations.
  • Our waiting areas are cleaned frequently and we have removed refreshments.
  • Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
  • We can also take payments over the phone.

Support Local 

During these uncertain times, it's important to stand together and support each other. We are a 100% locally owned family business that has been supporting this industry for over 10 years around Hervey Bay and Maryborough.

We will stand with our communities through the tough times and ask for the same support in return.

Fraser Coast Volkswagen

Summer Road Trip Check

Get ready for a summer escape

When was the last time you checked the health of your Volkswagen?

Road trip season has finally arrived but before you head off on your well-deserved adventure this summer, it’s a good idea to make sure your car is prepared for the trip. To give you peace of mind and save you the trouble of going through a checklist, we’ll do it all for you in 30 minutes, for only $60. Easy.

The offer is available on all Volkswagens until the 28 February 2022. While stocks last you will receive a Complimentary Kombi T1 van picnic rug valued at $53 RRP (while stocks last).1

 

What's included

 

  1. Brakes check
  2. Battery check
  3. Genuine windscreen wash valued at $11 RRP
  4. Coolant check
  5. Tyre pressure check
  6. Lights and tyre tread check
  7. Complimentary Kombi T1 van picnic rug valued at $53 RRP (while stocks last).
     

Book Online

Volkswagen Summer Road Trip Check

 

1. Summer Road Trip Check is available for any Volkswagen vehicle between 01/11/2021 and 28/02/2022 at participating authorised Volkswagen dealers. Inclusions in the Summer Road Trip check can be found here. Complimentary gift of the Volkswagen T1 picnic rug is only available whilst stocks last. Not available in conjunction with any other offer or exchangeable for cash. Volkswagen Group Australia reserves the right to extend, withdraw or change all offers.

Address
37 Torquay Road, Hervey Bay, QLD 4655
Get directions View on map
Monday - Friday
8:00am - 5:00pm
Saturday
8:00am - 12:00pm
Sunday
Closed