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A message to our customers about Coronavirus 

As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.

As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.

Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.

We have also enforced strict hygiene procedures across every aspect of the sales and service journey. 


  • Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
  • Customers have the option to test drive a car alone, with no staff member present.
  • We are implementing virtual test drives and product presentations to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
  • We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
  • We have extended our Online Enquiry team's hours from early morning to late evening, seven days a week (including Public Holidays) to answer any questions about sales, finance, parts, and service.


  • We are introducing steering wheel and gear shifter wrapping.
  • Vehicle keys are being placed in plastic zip-lock bags.
  • Our courtesy bus will cease operation due to social distancing regulations.
  • Our waiting areas are cleaned frequently and we have removed refreshments.
  • Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
  • We can also take payments over the phone.

Support Local 

During these uncertain times, it's important to stand together and support each other. We are a 100% locally owned family business that has been supporting this industry for over 10 years around Hervey Bay and Maryborough.

We will stand with our communities through the tough times and ask for the same support in return.

Fraser Coast Volkswagen

4Plus Care Plans

Nothing says 'I still love you’ like a 4Plus Care Plan

A 4Plus Care Plan1 saves you the hassle when your next service rolls around. It works by bundling your services together in either a 2-year or 4-year plan, saving you up to 25% depending on your plan. Read Terms and Conditions.

Keep your commitment going strong

Priced competitively and set at today’s rate, our 4Plus Care Plans gives you complete confidence knowing your Volkswagen will get quality service at a fair price.


Volkswagen Golf
  1. Volkswagen Genuine Parts
    We only use Volkswagen Genuine Parts® which come with 2-years warranty2.

  2. Complete Confidence
    Only Volkswagen technicians will complete your services.

  3. Transferable
    4Plus Care Plans are transferable from owner to owner for the same vehicle identification number (VIN), if you decide to sell your Volkswagen.

  4. Convenient Locations
    Flexibility to service with any Volkswagen dealer across Australia.



What’s included?

Available in either a 2-year or 4-year plan, you can future-proof your Volkswagen your way, today.



Volkswagen Servicing

Get the best deal for your Volkswagen

What's included in a 4-year Plan?

  • 2 x Essential Service3
  • 2 x Essential Service Plus
  • 25% off RRP

Peace of mind servicing for your Volkswagen

What's included in a 2-year Plan?

  • 1 x Essential Service
  • 1 x Essential Service Plus
  • 15% off RRP




Can I purchase a 4Plus Care Plan online?

You are eligible to purchase a 4Plus Care Plan if your Volkswagen:

- is between 4 and 15 years;
- has an existing Care Plan (you will be able to use your 4Plus Care Plan from the Care Plan expiry date).


Buy Now


If your vehicle is under 4 years old and has travelled over 60,000km (80,000km for Crafter models) you may still be eligible to purchase a 4Plus Care Plan from Fraser Coast Volkswagen.



1. Volkswagen 4Plus Care Plans include Essential Service and Essential Service Plus and are available for purchase at https://www.volkswagen.com.au/en/owners-service/service-repairs/4plus-care-plans.html or from participating authorised Volkswagen Dealers for vehicles older than 4 years from the new vehicle warranty start date and cannot exceed 15 years from this date. The discount structure varies by model. Additional work may be required at an additional cost to keep in line with the Volkswagen Service Schedule. For details of what is not included in a scheduled service, please refer to the program terms and conditions.
2. All Volkswagen Genuine Parts® come with a 2-year unlimited kilometer warranty. Conditions and exclusions apply, see www.volkswagen.com.au/warranty for details. Your rights under this warranty are provided in addition to, and in some cases overlap with, consumer guarantees under Australian Consumer Law and do not limit or replace them.
3. Essential Service and Essential Service Plus are available on Volkswagen vehicles greater than 4 years from the new vehicle warranty start date. Additional work may be required at an additional cost to keep in line with the Volkswagen Service Schedule. For details of what is not included in a scheduled service, please refer to the program terms and conditions.
4. ServiceXpress is available at participating Volkswagen Dealers only. ServiceXpress servicing within 60 minutes applies to select services scheduled to occur every 12 months/15,000 KM (whichever occurs first) or in the case of Crafter models only, every 12 months/20,000 KM (whichever occurs first). On certain models the transmission needs to be serviced (usage/time based), which can take an additional 30 minutes. Any additional work required, may incur extra costs and time. See https://www.volkswagen.com.au/en/owners-service/service-repairs/servicexpress.html or consult your local participating Volkswagen Dealer for further details.
37 Torquay Road, Hervey Bay, QLD 4655
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