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A message to our customers about Coronavirus 

As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.

As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.

Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.

We have also enforced strict hygiene procedures across every aspect of the sales and service journey. 

Sales

  • Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
  • Customers have the option to test drive a car alone, with no staff member present.
  • We are implementing virtual test drives and product presentations to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
  • We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
  • We have extended our Online Enquiry team's hours from early morning to late evening, seven days a week (including Public Holidays) to answer any questions about sales, finance, parts, and service.

 Service

  • We are introducing steering wheel and gear shifter wrapping.
  • Vehicle keys are being placed in plastic zip-lock bags.
  • Our courtesy bus will cease operation due to social distancing regulations.
  • Our waiting areas are cleaned frequently and we have removed refreshments.
  • Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
  • We can also take payments over the phone.

Support Local 

During these uncertain times, it's important to stand together and support each other. We are a 100% locally owned family business that has been supporting this industry for over 10 years around Hervey Bay and Maryborough.

We will stand with our communities through the tough times and ask for the same support in return.

Fraser Coast Volkswagen

Care Plans

Buy your Care Plan online today

Volkswagen Care Plans1 cover your first 3 or 5 scheduled services, offering you great value, hassle-free servicing. Read Terms and Conditions.

See Passenger vehicle pricing
See Commercial vehicle pricing

 

 

Find out if you are eligible for a Care Plan

 

For new vehicle buyers

Buying a new Volkswagen?

Anyone buying a new Volkswagen is eligible to purchase a Volkswagen Care Plan1. Ask about bundling your Volkswagen Care Plan with your finance.

Overseas model shown.

 

Buy your Care Plan now

For owners

Already bought a Volkswagen?

If your Volkswagen has not yet had its first scheduled service and is no more than 15 months old with less than 22,500kms on the odometer (with the exception of MY18 to current Crafter and MY21 onwards Amarok models being no more than 30,000kms) you are eligible to purchase a Volkswagen Care Plan1.

Volkswagen Servicing

Volkswagen Care Plans

Why it's so good.

01 Peace of mind

Pricing is set at today's rates for the life of the plan.

02 Flexible payment options

Ask about including your Volkswagen Care Plan1 with your finance or buy outright.

03 Transferable

Volkswagen Care Plans are transferable from owner to owner for the same vehicle identification number (VIN), in case you decide to sell your Volkswagen.

04 Transferable

Volkswagen Care Plans are transferable from owner to owner for the same vehicle identification number (VIN), in case you decide to sell your Volkswagen.

05 Adds value to your vehicle

Enhances the resale value on your Volkswagen.

06 Convenient

Flexibility to service with any Volkswagen dealer across Australia1.


Your Care Plan inclusions

  • All items in your scheduled service, such as labour, parts and fluids.
  • Volkswagen technicians will work on your vehicle and will only use Volkswagen Genuine Parts®.
  • All parts come with two years warranty2.
  • Volkswagen’s safety and diagnostic check.
  • Volkswagen Roadside Assistance3 - renewed 7 days after each completed scheduled service, for the duration of your Care Plan1.
Volkswagen Servicing

 


 

Volkswagen
1. Volkswagen Care Plans are available for purchase at https://www.volkswagen.com.au/en/owners-service/care-plans.html or from participating authorised Volkswagen Dealers for Eligible Vehicles and covers standard items as contained in each scheduled service interval only. The service intervals occur every 15,000 KM/12 months (whichever occurs first) for all models except MY18 to current Crafter vehicles and MY21 onwards Amarok vehicles, which are scheduled to occur every 20,000 km/12 months (whichever occurs first). These Care Plans can only be purchased prior to the first scheduled service and up to 22,500 km/15 months (whichever occurs first) for all models except MY18 to current Crafter vehicles and MY21 onwards Amarok vehicles which is 30,000 km/15 months (whichever occurs first). The timeframe takes effect from when the vehicle is first reported in our system as ‘sold’. Discount structure varies by model. For details of what is not included in a scheduled service, please refer to the program terms and conditions.
2. All Volkswagen Genuine Parts® come with a 2 year unlimited kilometre warranty. Conditions and exclusions apply, see www.volkswagen.com.au/warranty for details. Your rights under this warranty are provided in addition to, and in some cases overlap with, consumer guarantees under Australian Consumer Law and do not limit or replace them.
3. 1-year Roadside Assistance can take up to 7 days to be applied to your vehicle. Roadside Assistance membership is provided by AWL Australia Pty Ltd ABN 52 097 227 177 trading as 'Allianz Global Assistance' ('Allianz Global Assistance'). Whenever you request roadside vehicle assistance under your membership, you will be making that request to Allianz Global Assistance, who will provide the services on the terms and conditions available at https://www.volkswagen.com.au/en/owners/roadside-assist.html. The terms and conditions contain exclusions and limitations.
4. 5-Year Care Plan for the price of a 3-Year Care Plan is available for eligible Volkswagen Amarok, Caddy, California, Caravelle, Crafter, Multivan and Transporter models only. Purchase a 5-Year Care Plan between 16/08/2021 and 31/12/2021 at https://www.volkswagen.com.au/en/owners-service/care-plans.html or from an authorised Volkswagen Dealer. 5-Year Care Plan covers standard items as contained in each scheduled service interval only. The service intervals occur every 15,000 KM/12 months (whichever occurs first) for all models except Model Year 2018 to current Crafter and Model Year 2021 onwards Amarok models, which are scheduled to occur every 20,000 km/12 months (whichever occurs first). These Care Plans can only be purchased prior to the first scheduled service and up to 22,500 km/15 months (whichever occurs first) for all models except Model Year 2018 to current Crafter and Model Year 2021 onwards Amarok models which is 30,000 km/15 months (whichever occurs first). The timeframe takes effect from when the vehicle is first reported in our system as ‘sold’. Discount structure varies by model. For details of what is not included in a scheduled service, please refer to the program terms and conditions. Volkswagen Group Australia reserves the right to extend, withdraw or change all offers.
Address
37 Torquay Road, Hervey Bay, QLD 4655
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Monday - Friday
8:00am - 5:00pm
Saturday
8:00am - 12:00pm
Sunday
Closed